Fans

conversation practice + Thai culture and Heritage

This is to have a conversation about Fans.

Outline: 
1) Ask your staff to discuss what they know about the fans.
2) Do they own one?
3) Do they remember their parents having a fan?
4) When was the last time they a fan being used?

5) Follow the instructions to make their own Fans.

6) This plan could also be used with the guests

             

Download here - Fan - front and back.
Download here - Fan - Pages 1+2.

These plans are all available for you to use - they are word files which can be viewed.

Thai Cultural Celebrations

conversation practice + Thai culture

This is to have a conversation about Thai Cultural Celebrations.

Outline: 
1) Ask your staff to tell you when a celebration in Thailand.
2) Discuss what this celebration is for.
3) Record a celebration for each month.

             

Download here - Calendar.
Download here - Thailand Map.

These plans are all available for you to use - they are pdf files which can be viewed.

How to say - "I am sorry".

In a previous posting  I have discussed this and I have produced a document for you to share.

In this post are the Teaching Aids to assist you.

 Sorry - Wai

Sorry - Listen

Sorry - How to fix

Sorry - Okay?

Sorry - Fix it

Sorry - Check it

Sorry - Keep a record

Everyone's happy

conversation practice + apologising

This is to ensure that you apologise to your guest properly.

Outline: What are the steps.
      1) Wai the guest
      2) Say "Sorry"
      3) Confirm what the problem was
      4) Tell the guest how you are going to fix it
      5)  Check that this is okay with the guest
      6) Confirm with the guest that this is what you will do
      7) ........ get it done .........
      8) Contact the guest that it was done
      9) Make a record of the incident
     10) Now the guest is happy and the Management are aware

Download Page One here.
Download Page Two here.
How to make the leaflet.

These plans are all available for you to use - they are pdf files which can be viewed.

These plans are all available for you to use - they are pdf files which can be viewed.