recognition and thanks
This is to show your students that you appreciate their efforts
These plans are all available for you to use - they are pdf files which can be viewed.
Sunday, October 14, 2012
Wednesday, October 10, 2012
Buddha images in Phuket
conversation practice + Thai culture
This is to have a conversation about Places of Interest.
Outline:
1) Tell your staff to be aware of the need to share information.
2) Thai culture may not be interesting to themselves BUT.
3) The topic here is "The Buddha images in Phuket".
4) Not just the 'Tourist Destinations'.
NB: remind the guests regarding appropriate dress.
1) Tell your staff to be aware of the need to share information.
2) Thai culture may not be interesting to themselves BUT.
3) The topic here is "The Buddha images in Phuket".
4) Not just the 'Tourist Destinations'.
NB: remind the guests regarding appropriate dress.
These plans are all available for you to use - they are pdf files which can be viewed.
Tuesday, October 2, 2012
I would like to buy
conversation practice + guest requests
This is to have a conversation about what guest want to buy.
Outline:
1) Ask your staff to make a list of common purchase requests.
2) So do the staff know where these items can be found?
3) If they can be found then how does the guest get there?
4) If the staff do not know then how do they tell the guest that they will find out?
1) Ask your staff to make a list of common purchase requests.
2) So do the staff know where these items can be found?
3) If they can be found then how does the guest get there?
4) If the staff do not know then how do they tell the guest that they will find out?
These plans are all available for you to use - they are pdf files which can be viewed.
Monday, September 24, 2012
How to say Sorry.
conversation practice + apologising
This is to ensure that you apologise to your guest properly.
Outline: What are the steps.
1) Wai the guest
2) Say "Sorry"
3) Confirm what the problem was
4) Tell the guest how you are going to fix it
5) Check that this is okay with the guest
6) Confirm with the guest that this is what you will do
7) ........ get it done .........
8) Contact the guest that it was done
9) Make a record of the incident
10) Now the guest is happy and the Management are aware
1) Wai the guest
2) Say "Sorry"
3) Confirm what the problem was
4) Tell the guest how you are going to fix it
5) Check that this is okay with the guest
6) Confirm with the guest that this is what you will do
7) ........ get it done .........
8) Contact the guest that it was done
9) Make a record of the incident
10) Now the guest is happy and the Management are aware
These plans are all available for you to use - they are pdf files which can be viewed.
Wednesday, August 15, 2012
Front Desk - first impressions
How many things are wrong here?
This is to have a conversation about what we look like to others.
Outline:
1) Watch the short.
2) Write down what was wrong.(see download)
3) Ask the staff to tick whether they have been guilty.
These plans are all available for you to use - they are pdf files which can be viewed.
Saturday, June 23, 2012
Greeting and Welcoming
conversation practice + Hotel English + grammar
This is to know correctly how to welcome.
Outline:
1) Time of the day changes the greeting.
2) The type of people can alter the welcome.
3) Who the guest are can change the welcome.
1) Time of the day changes the greeting.
2) The type of people can alter the welcome.
3) Who the guest are can change the welcome.
Notes: The value of the Wai (will focus on in another lesson)
These plans are all available for you to use - they are pdf files which can be viewed.
Sunday, June 17, 2012
Grammar....
I have been asked to look more closely at the quality of the spoken English. This means getting those books out - how much will I remember?
Grammar
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