conversation practice + problem solving
This is about recognizing a problem and fixing it
Outline:
1) Ask your staff to discuss common problems.
- have some of your own on hand
2) Ask your staff how to apologize for the problem.
3) Ask your staff how the problem can be fixed - NOW.
- can this complaint be avoided?
1) Ask your staff to discuss common problems.
- have some of your own on hand
2) Ask your staff how to apologize for the problem.
3) Ask your staff how the problem can be fixed - NOW.
- can this complaint be avoided?
These plans are all available for you to use - they are pdf files which can be viewed.
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